Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lexi

Lexi

September 23, 2024

1  out of  5
rating by Lexi
"Company likes to take 2 payments after canceling my policy with them, but when I want the money back it's a huge hassle for some reason. I got my first payment back, still waiting on the second but now not a single one of the agents will answer our phone calls because they know they're wrong. I would hate to see them in this same predicament. Corporate has been notified. 😊"
We responded:
"Hi Lexi. We’re so sorry for the inconvenience. Once we take a payment and a refund is needed, it is no longer in our hands. We can only initiate it and then the payment will come from State Farm. I hope this gives a little more clarity on your situation. Again, we apologize for the inconvenience. -Ashley"
Profile photo of Meresa Monteith

Meresa Monteith

July 25, 2024

1  out of  5
rating by Meresa Monteith
"I cancelled my insurance because they kept raising my rate. So when I wanted my money back I'm still waiting. They owe me $790 since June I want my money!!"
Profile photo of Sandra Knaperek

Sandra Knaperek

July 18, 2024

5  out of  5
rating by Sandra Knaperek
"Good price on my Insurance, easy drop slot and very nice people. That means alot to me just to be treated as a human being and not a number"
Profile photo of Meresa Monteith

Meresa Monteith

July 16, 2024

1  out of  5
rating by Meresa Monteith
"Decide to change my insurance because it kept going higher. So I cancelled my policy in June , they kept my money and then they took my money again in July they owe me over $700 and I can't get it back. I have to go and get a new debit card cause they can take the money again. My bank banterra can't even help. can anyone tell me how I can get my money back.they told me good luck on getting my money back. It's been since June and no money yet. We're talking about 725"
We responded:
"Meresa so sorry for your experience, your cancelation has been processed and the company is sending you full refund "
Profile photo of James Vaughn

James Vaughn

May 17, 2024

5  out of  5
rating by James Vaughn
"Excellent Service, Compares Previous Policy, Saved Us Over $1200 A Year Versus Our Previous Carrier, With MORE Coverage!!! 5 Stars Easy, If 100 Star Rating, David Would Get 120!!"
We responded:
"Thank you, bundling car and home insurance saves money"
Profile photo of Ingrid Thomas

Ingrid Thomas

May 15, 2024

5  out of  5
rating by Ingrid Thomas
"Always super helpful at this branch office"
We responded:
"Thank you for your kind review and for trusting us with your insurance needs! -Ashley "
Profile photo of Joanne P

Joanne P

May 8, 2024

5  out of  5
rating by Joanne P
"Called for an insurance quote, immediately helped by courteous staff! Ashley was so helpful in getting my insurance set up! Would recommend"
We responded:
"Thank you for your kind review and for trusting us with your auto insurance! It was a pleasure assisting you today! -Ashley "
Profile photo of Addison Boudreaux

Addison Boudreaux

May 4, 2024

5  out of  5
rating by Addison Boudreaux
"Came in to get insurance on our vehicle and were pleasantly surprised by our experience! The woman who helped us, Ashley, was very thorough and patient with us. She explained everything we needed to know very well and was very kind when we had questions! I won't be forgetting this experience and will absolutely be letting others know! Thank you Ashley!"
We responded:
"Thank you so much for your kind words! It was such a pleasure assisting you and such an honor to have your trust in taking care of your home and auto insurance needs. -Ashley"
Profile photo of Dragon Trails

Dragon Trails

May 3, 2024

5  out of  5
rating by Dragon Trails
"I just want to say, Ashley (I hope I spelled it right) is an incredibly knowledgeable person. She answered every question I had, went out of her way to make sure to match up my original plan to the closest she can find under state farm. Extremely detailed in what policies applied and how to utilize them in any given situation. (Ie roadside assistance and coverage concerning uninsured accidents.) Her customer service is absolutely top notch and would definitely recommend her to anybody I meet that is shopping for coverage. Thanks Ashley! =)"
We responded:
"Thank you so, so much for such a wonderful review! It was a joy to assist you! Thank you for being so patient while I explained everything and for trusting me with your auto insurance and your renters insurance. I look forward to helping you in the future! -Ashley :)"
Profile photo of Donna Beltz

Donna Beltz

May 3, 2024

5  out of  5
rating by Donna Beltz
"Ms Ashley at State Farm in Herrin is so great. She is the nicest one i have talked to in there. She’s great."
We responded:
"I appreciate your kind review! Thank you for trusting us with your home insurance and thank you for putting your trust in me to assist you with all that you needed help with! -Ashley"
Profile photo of Kathie DeNosky

Kathie DeNosky

April 30, 2024

5  out of  5
rating by Kathie DeNosky
"Everyone is very helpful and friendly. I highly recommend David Anderson's State Farm Insurance Agency."
We responded:
"Thank you for your kind review and for trusting us with your home and auto insurance. We appreciate you and your business greatly! "
Profile photo of Jonathan Babbs

Jonathan Babbs

April 29, 2024

5  out of  5
rating by Jonathan Babbs
"I recently had a conversation with Ashley, and I was blown away by how friendly and knowledgeable she was, especially regarding the questions I had."
We responded:
"Thank you so much for the kind review! -Ashley"
Profile photo of Kayla White

Kayla White

April 5, 2024

5  out of  5
rating by Kayla White
"Ashley is so kind and fixed the problems I had. She even got me a great rate with great coverage."
We responded:
"Thank you for your kind review and for trusting and allowing me the chance to fix your issues. Thank you for your business with your auto insurance! -Ashley"
Profile photo of Brian Small

Brian Small

March 15, 2024

5  out of  5
rating by Brian Small
"Helpful pleasant staff"
We responded:
"Thank you for your rating and kind review! Thank you for trusting us with all of your insurance needs! "
Profile photo of Denise Groves

Denise Groves

March 15, 2024

5  out of  5
rating by Denise Groves
"Very quick and complete thank you for your business 😊"
We responded:
"Thank YOU, Denise! We appreciate you trusting us with your home and auto insurance needs. "
Profile photo of Brett Turner

Brett Turner

March 15, 2024

5  out of  5
rating by Brett Turner
"Just got off the phone with Ashley and it was easily the easiest, most productive, and most helpful insurance call I've ever made. I was dreading the call to add a vehicle to my insurance plan with the ways prices have been but she ended up saving me so much on my monthly bill! 10/10"
We responded:
"Thank you so much for such a wonderful review! We do our best to provide the best possible services for our customers! Thank you for trusting us with your home and autos. "
Profile photo of Tracy Munsinger

Tracy Munsinger

March 14, 2024

5  out of  5
rating by Tracy Munsinger
"Ashly Covey was absolutely wonderful. She did a fantastic job helping us. We would recommend State Farm to all."
We responded:
"We thank you so much for your kind review. Our staff is always doing their best to provide the best experience possible! Thank you for your home and auto business. We appreciate you greatly! "
Profile photo of Alexis Szablewski

Alexis Szablewski

March 8, 2024

5  out of  5
rating by Alexis Szablewski
"Ashley was super kind and went above and beyond to help me! 10/10 customer service"
We responded:
"Our staff is always happy to do the best they can for our customers. Thank you for your kind review and for trusting us with your auto insurance! "
Profile photo of Debra Blythe

Debra Blythe

March 8, 2024

5  out of  5
rating by Debra Blythe
"Very friendly and helpful during our switch to State Farm! Great rates and premiums!"
We responded:
"Our office is always so happy to help! Thank you for your kind review and thank you for your business with your home and auto! "
Profile photo of Jan Howard

Jan Howard

March 6, 2024

5  out of  5
rating by Jan Howard
"Great staff always there to help! Great agent and Company"
We responded:
"Thank you for your business. We appreciate it greatly! Our staff are always so grateful to help! "
Profile photo of Ablaze Dnight

Ablaze Dnight

February 21, 2024

5  out of  5
rating by Ablaze Dnight
"Ashley is great!!!"
We responded:
"Thank you for the positive review! We try our best, to give the best service possible! "
Profile photo of Melissa Kulpaka

Melissa Kulpaka

February 16, 2024

5  out of  5
rating by Melissa Kulpaka
"I’ve been with State Farm for almost 10 years and always had great costumer service! I highly recommend Ashley she has been extremely helpful in resolving any issues I had in a fast, friendly, and professional manner!"
We responded:
"Thank you for your review and rating. We appreciate your auto insurance business with us! We try our hardest here to give the best service possible! "
Profile photo of Crystal Erby

Crystal Erby

February 16, 2024

5  out of  5
rating by Crystal Erby
"Always great customer service! Kim was an awesome help when we added our new truck. Thank you!"
We responded:
"Thank you for your pleasant review and for your service with us! We strive to give the best experience possible. "
Profile photo of Don Stanton

Don Stanton

February 14, 2024

5  out of  5
rating by Don Stanton
"The folks at David Anderson's State Farm insurance have always been AMAZING to deal with! They are VERY helpful!"
We responded:
"Thank you for your auto and life insurance business . We are always striving to provide great service"
Profile photo of Brad Broadway

Brad Broadway

February 13, 2024

5  out of  5
rating by Brad Broadway
"They have been very helpful in comparing prices with other company’s. They are super patient and won’t force anything on you. They try their best to give you the best possible savings"
We responded:
"Thank you for the review and for your auto insurance"